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Frequently Asked Questions

Have questions? We understand. Here are our most frequently asked questions:

Getting Started

What exactly does Customer Connect AI do for my home service business?

We specialize in helping contractors and home service businesses grow by solving three critical challenges: building your online reputation through Google review management, ensuring you never miss a lead with our missed-call-text-back system, and creating professional websites that actually work for your business. Think of us as your digital marketing partner who understands the unique challenges contractors face every day.

I'm not tech-savvy. Is this too complicated for me?

Not at all! We built our platform specifically for busy contractors who want simple tools with clear results. You don't need any technical knowledge – we handle all the setup and provide ongoing support. Our mission is to save you time so you can focus on what you do best: running your business.

How quickly can I get started?

We can have your system up and running within 48-72 hours of signing up. This includes setting up your Google review management, configuring your missed call response system, and if you choose a plan with website services, we'll begin building your site immediately.

Services and Features

What's the difference between your Foundation Plan and AI Plan?

Our Foundation Plan includes the essentials: Google Review Management, missed-call-text-back, and website design with hosting. Our AI Plan takes everything to the next level with AI-powered Google review replies, AI voice answers for missed calls, and a website with an intelligent chatbot. The AI Plan is perfect if you want maximum automation and 24/7 customer engagement.

How does the missed-call-text-back feature work?

When someone calls your business and you can't answer (maybe you're on a job site or with another customer), our system automatically sends them a professional text message within seconds. This keeps the conversation going and prevents leads from calling your competitors. With our AI Plan, we can even provide voice responses that sound natural and professional.

Can you help me get more Google reviews?

Absolutely! Our Google Review Management system makes it incredibly easy for your satisfied customers to leave reviews. We automate the process of requesting reviews and can even help you respond to them professionally. More positive reviews mean better visibility in local search results and more trust from potential customers.

Pricing and Plans

How much does this cost?

We offer flexible pricing with two main plans to fit different business needs and budgets. You can save up to 10% when you bundle services, and we also offer individual services if you prefer a more customized approach. Contact us for specific pricing details – we're happy to discuss what works best for your business.

Are there any long-term contracts? Link Here!

We believe in earning your business every month. You can cancel anytime if you're not completely satisfied. See We're confident in the value we provide, so we don't need to lock you into lengthy agreements.

Is there a setup fee?

Setup fees vary depending on which services you choose. We'll be completely transparent about all costs upfront – no hidden fees or surprises. Many of our clients find the ROI so compelling that the setup cost pays for itself within the first month.

Do you offer discounts for bundling services?

Yes! You can save up to 10% when you bundle our services together. Bundling also ensures all your digital marketing tools work seamlessly together for maximum effectiveness.

Technical Questions

What if I already have a website?

No problem! We can work with your existing website or build you a new one that's optimized for lead generation. If you're happy with your current site, we can integrate our review management and missed-call systems with what you already have.

How does the AI chatbot work on my website?

Our AI chatbot (included in the AI Plan) can answer common customer questions 24/7, schedule appointments, provide service information, and collect contact details from potential customers. It's trained specifically for home service businesses and learns your business's unique details to provide accurate, helpful responses.

Q: What happens to my data if I cancel?

Your data remains yours. If you decide to cancel, we'll provide you with any customer information, reviews, or website content you've accumulated. We believe in transparency and will never hold your business data hostage.

Results & Support

How quickly will I see results?

Most clients start seeing improvements within the first month. You'll notice fewer missed opportunities from the missed-call system immediately, and your online reputation will begin improving as soon as we start helping you collect more Google reviews. Website traffic and lead generation typically improve within 30 days.

What kind of support do you provide?

We provide ongoing support because we understand that questions come up. You'll have access to our support team who understand the home service industry. We're not just a software company – we're your partners in growing your business.

Do you guarantee results?

While we can't guarantee specific numbers (every business is different), we're confident in our system's effectiveness. Most clients see significant improvements in lead capture and online reputation within 30 days.

Industry-Specific Questions

Do you work with all types of home service businesses?

Yes! We work with contractors, plumbers, electricians, HVAC companies, landscapers, painters, roofers, and other home service professionals. Our tools are specifically designed for businesses that go to customers' homes or have customers come to their location.

I'm in a competitive market. Can this really help me stand out?

Absolutely. In competitive markets, the businesses that respond fastest to leads and have the best online reputations win the most customers. Our missed-call-text-back system ensures you're always first to respond, and our review management helps you build the trust that sets you apart from competitors.

What if I'm just starting my business?

Perfect timing! Starting with a solid digital foundation is much easier than trying to fix problems later. We can help you build a professional online presence from day one, so you're ready to compete with established businesses in your market.

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