Privacy Policy｜Customer Connect AI

Introduction

Customer Connect AI, LLC ("we," "us," "our," or "Company") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, utilize, and safeguard the personal data you provide when accessing our website, purchasing our services, engaging with our AI-powered features, or interacting with us through various channels, including social media platforms.

Please review this Privacy Policy thoroughly. We will notify you of any modifications to this Policy by updating the "Effective Date" at the top of this document. All changes become active immediately upon publication on our website, and your continued use of our services constitutes acceptance of any revised Privacy Policy. We encourage you to periodically review this Privacy Policy whenever you use our website, engage with our AI technologies, or interact with us through any medium.

Information We Collect

We gather various types of information from users who visit our website, purchase our services, interact with our AI-powered systems, or engage with us on social media platforms. By accepting this Privacy Policy, you expressly consent to our collection of the data described below, our use of such data, the processing of this information, and our sharing of the data with third-party service providers as necessary for our legitimate business operations.

Personal Information

Personal Information refers to data that can be used to identify you individually, including your full name, business address, email address, telephone number, or demographic details such as your age, gender, or location. You provide this information voluntarily through our website or mobile applications when you register for services, make purchases, or participate in various activities such as responding to our content, contacting us with inquiries, or participating in training programs.

Automatically Collected Data

Automatically collected data includes information that our servers gather when you access our website, such as your IP address, browser type and version, the dates and times of your visits, and the specific pages you view. For mobile applications, our servers may collect device information including device name and type, phone number, country of origin, and other application interactions. This category may also include data collected by third-party service providers, such as advertising and analytics companies, and may encompass cookies, log files, or web beacons.

Voice and Interaction Data

When you interact with our AI voice assistants or text-based AI systems, we may collect and process voice recordings, conversation transcripts, and contextual information from these interactions. This data enables us to provide the requested services, enhance our AI systems, and improve your user experience. We collect this information with your explicit consent, which you provide when engaging with these features. You may withdraw this consent at any time by contacting us, though this may limit your ability to utilize certain AI-powered features.

Financial Information

Financial information encompasses data related to your payment methods, including credit card or bank transfer details. We collect this data to facilitate purchases, orders, returns, or exchanges of products or services through our website and related mobile applications. We store minimal financial data directly. Most financial information is transferred to our payment processor: STRIPE. Please review this processor's Privacy Policy to understand how they use, disclose, and protect your financial data:

STRIPE: https://stripe.com/privacy

Social Media Information

We may access personal information from social networking platforms, including Facebook, Instagram, LinkedIn, Twitter, Snapchat, or other social networking sites not specifically mentioned here. This may include your name, social network username, location, email address, age, gender, profile picture, and any other publicly available information. If you prefer that we do not access this information, please visit the specific social networking site and modify your privacy settings accordingly.

AI Technologies and Data Processing

AI-Powered Features and Services

We incorporate artificial intelligence technologies throughout various aspects of our services, including but not limited to:

AI text agents for customer support and communication
AI voice agents for automated assistance and responses
AI-powered Quality Assurance monitoring systems
AI features integrated into our products and service offerings
Automated lead capture and customer relationship management

How We Process Your Data with AI

Our AI systems may process your personal data for various purposes, including:

Analyzing customer interactions to enhance service quality
Automating responses to frequently asked questions
Providing personalized recommendations and solutions
Quality assurance monitoring and improvement
Enhanced security measures and fraud detection
Content moderation and filtering processes
Lead qualification and customer segmentation

AI Data Protection Commitments

We are committed to using AI technologies responsibly and ethically. When processing your data with AI systems, we:

Refrain from using AI to make automated decisions with significant legal consequences without human oversight
Implement technical safeguards to prevent unauthorized access to AI-processed data
Train our AI systems using properly authorized data in compliance with applicable laws
Maintain transparent AI processes with appropriate human supervision
Regularly test and audit our AI systems for bias, security vulnerabilities, and policy compliance
Apply data minimization principles to ensure AI systems only process necessary data
Provide you with options to opt out of AI-based processing where feasible

Data Sharing Commitment

WE DO NOT SELL YOUR DATA

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information for marketing or promotional purposes. Your information will never be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

Limited Sharing with Service Providers

We may share your information with trusted third parties who assist us in operating our website, conducting our business, processing payments, or servicing you, so long as those parties agree to keep this information confidential. These service providers include:

Payment processor (Stripe) – solely for processing your payments
Email service providers – solely for sending communications you have opted into
Website hosting services – solely for hosting our website and its content
SMS message aggregators and providers – solely for delivering text messages you have consented to receive
HighLevel CRM – for client relationship management (see special provisions below)
AI technology providers – to power our AI-enabled features and services
Cloud storage providers – for secure storage of data processed by our systems

AI Service Provider Limitations

When we engage third-party AI service providers, we impose the following limitations:

AI service providers may only process your data for the specific purposes outlined in our agreements
They must implement appropriate technical and organizational security measures
They cannot use your data to train their AI models for purposes outside of providing services to us without your explicit consent
They must comply with all applicable data protection laws and regulations
They must promptly notify us of any security incidents or unauthorized data access
They must delete or return all personal data upon termination of services

Important Note About SMS Data

All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding aggregators and providers of the Text Message services necessary to deliver the SMS service. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

White-Labeled CRM Services

We provide white-labeled HighLevel CRM services to our clients. Please be aware of the following regarding these services:

Third-Party Platform: HighLevel CRM is a third-party platform that we provide access to under our brand. The actual software, servers, and infrastructure are owned and operated by GoHighLevel.

Limitation of Liability: We are not responsible for any issues, outages, data breaches, or other problems that may occur with the HighLevel platform, including but not limited to service interruptions, data loss, security breaches, or changes to platform functionality.

Support for Platform Issues: For any issues related to the core functionality of the HighLevel platform, clients may need to contact GoHighLevel directly at gohighlevel.com.

Data Processing: When you use our white-labeled HighLevel CRM services, your data may be processed according to GoHighLevel's own privacy policy and terms of service, in addition to our policies.

Other Limited Disclosures

We may also disclose your information:

As required by law, such as to comply with a subpoena or similar legal process
When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
To enforce our Terms of Service
In the event of a merger, acquisition, bankruptcy, or sale of assets, in which case the privacy policy of the new entity will govern

How We Use Your Information

Your information enables us to offer you specific products and services, including access to our website and AI-powered features, fulfill our obligations to you, customize your interaction with our company and website, and suggest other products and services that may interest you. We generally store your data and transmit it to third parties for processing as needed to serve our legitimate business interests.

Specifically, we may use the information and data described above to:

Create and administer your account
Deliver products or services purchased by you
Correspond with you regarding your account
Process payments or refunds
Contact you about new offerings
Interact with you via social media
Send newsletters or company updates
Deliver targeted advertising

Request feedback from you
Notify you of product updates
Resolve disputes and troubleshoot problems
Administer contests or giveaways
Generate personalized user profiles
Compile anonymous statistical data
Train and improve our AI systems
Provide AI-powered customer support

Data Security and Protection

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. Additionally, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement various security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Additional AI Data Security Measures:

Encrypted storage of voice recordings and transcripts
Access controls limiting staff access to AI-processed data
Regular security audits of our AI systems
Data anonymization techniques where appropriate
Regular deletion of AI training and processing data when no longer needed

Your Rights and Choices

You have certain rights with respect to your personal data. Note that we may charge you a reasonable fee for actions that you ask us to take with respect to your data. We reserve the right to request evidence of your identity before taking any action regarding your data rights.

Update Account Information

You have the right to update or change any information you have provided to us.

Confirm Personal Data

You have the right to request confirmation of what data we hold about you and for what purposes.

Change Consent

You have the right to change your consent to our use of your information.

Request Data Copy

You have the right to request a digital copy of the data we hold about you.

Transfer Your Data

You have the right to request that we transfer your data to another controller.

Delete All Data

You have the right to request deletion of all data we hold about you.

AI-Specific Rights

In addition to the above rights, you have the following rights specifically related to our AI technologies:

Right to opt out of AI voice recording
Right to access information about AI decisions affecting you
Right to human review of automated decisions
Right to deletion of AI-collected data including voice recordings and transcripts

Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]

Company: Customer Connect AI, LLC

Privacy Policy

Customer Connect AI, LLC