TERMS OF USE AGREEMENT

1.1 Binding Agreement Through Use

By accessing or utilizing the Services (or by selecting "accept" or "agree" when this Agreement is presented), you acknowledge and agree to be legally bound by all terms and conditions contained herein, whether on your own behalf or on behalf of any entity or organization you represent. If you do not accept these terms and conditions, you must not use or access the Services and should immediately leave the Platform.

1.2 Eligibility to Use Services

To access the Platform or any Services, you must be: (i) at least 18 years of age, and (ii) not a competitor of the Company or using the Services for competitive purposes against the Company.

By accessing or utilizing the Services, you represent and warrant that you satisfy all eligibility requirements stated above. You also represent and warrant that you possess the legal right, authority, and capacity to enter into this Agreement personally or on behalf of the entity or organization you represent. Failure to meet these requirements prohibits your use of or access to the Services.

1.3 Agreement Modifications

The Company retains the right to modify this Agreement at any time at its sole discretion. Except for modifications made for legal or administrative reasons, the Company will provide reasonable advance notice before changes take effect. All modifications will apply to your use of and access to the Services from the effective date forward. For new users, modifications will be effective immediately.

Your continued use of or access to the Services after any modifications to this Agreement constitutes your acknowledgment of such modifications and agreement to be bound by the modified terms. You should regularly review this page to stay informed of any changes since they are binding upon you.

2.1 Service Modifications and Availability

The Services may evolve over time as the Company develops, refines, or introduces new features. The Company reserves the right to modify, withdraw, or discontinue the Services, wholly or partially, at any time without notice. You acknowledge that the Company shall bear no liability to you or any third party for any losses or damages resulting from the Services being unavailable, wholly or partially, at any time or for any duration.

2.2 Account Creation

You may need to register for an account and provide certain personal information to access the Services or specific features. You agree to provide accurate, complete, and current information about yourself. The Company may offer different account types for different users. If you connect to any Services through a third-party service, you authorize us to access and use your information from such service as permitted by that service to store your login credentials. All information you provide will be governed by our Privacy Policy (https://reply.customerconnectai.com/privacy-policy/). You consent to all actions we may take with respect to your information consistent with our Privacy Policy.

2.3 Account Security

You are solely responsible for maintaining the confidentiality of your password and account. You are also solely responsible for all activities that occur under your account. Your account is personal to you and you agree not to provide any other person with access to the Services or any portions of it using your username, password, or other security information. You should ensure that you log out of your account at the end of each session. You should exercise additional caution when accessing your account from a public or shared computer to prevent others from viewing or recording your password or other personal information. You may not transfer your account to anyone else without our prior written consent. You agree to notify the Company immediately of any actual or suspected unauthorized use of your account or any other security breach. The Company will not be liable for any losses or damages arising from your failure to comply with the above requirements. You will be held liable for losses or damages incurred by the Company or any third party due to someone else using your account or password.

2.4 Account Termination

The Company shall have the right to suspend or terminate your account at any time at our sole discretion for any or no reason, including if we determine that you have violated any terms or conditions of this Agreement.

3.1 Permitted Uses

You may use the Services solely for lawful purposes and in accordance with this Agreement. You agree not to use the Services in any manner that could damage the Services or the Company's general business operations. You may use the Services for any business or commercial purposes.

3.2 Forbidden Activities

You further agree not to engage in any of the following forbidden activities when using the Services:

• a. Legal Violations. Violate any applicable laws or regulations (including intellectual property laws and privacy or publicity rights) or any contractual obligations.
• b. Unsolicited Communications. Send any unsolicited or unauthorized advertising, promotional materials, spam, junk mail, chain letters, or any other form of unsolicited communications, whether commercial or otherwise.
• c. Identity Misrepresentation. Impersonate others or otherwise misrepresent your affiliation with a person or entity in an attempt to mislead, confuse, or deceive others.
• d. Harm to Minors. Exploit or harm minors in any way, including exposing inappropriate content or obtaining personally identifiable information.
• e. Content Standards Violations. Upload, display, distribute, or transmit any material that does not comply with the Content Standards set forth below in this Agreement.
• f. User Experience Interference. Harass or interfere with anyone's use or enjoyment of the Services, or expose the Company or other users to liability or other harm.
• g. Service Disruption. Use any device, software, or routine that interferes with the proper functioning of the Services, or take any action that may interfere with, disrupt, disable, impair, or create an undue burden on the Services infrastructure, including servers or networks connected to the Platform.
• h. Unauthorized Monitoring. Copy, monitor, distribute, or disclose any part of the Services through automated or manual processes, devices, or means. This includes, without limitation, using automatic devices such as robots, spiders, offline readers, crawlers, or scrapers to strip, scrape, or mine data from the Platform; provided, however, that the Company conditionally grants to the operators of public search engines revocable permission to use spiders to copy materials from the Platform for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials.
• i. Malicious Software. Upload, transmit, or distribute to or through the Services any viruses, Trojan horses, worms, logic bombs, or other materials intended to damage or alter the property of others, including attacking the Services via a denial-of-service or distributed denial-of-service attack.
• j. Security Breaches. Violate the security of the Services through (i) any attempt to gain unauthorized access to the Services or to other systems or networks connected to the Services, (ii) the breach or circumvention of encryption or other security codes or tools, or (iii) data mining or interference to any server, computer, database, host, user, or network connected to the Services.
• k. Reverse Engineering. Reverse engineer, decompile, or otherwise attempt to obtain the source code or underlying information of or relating to the Services.
• l. User Data Collection. Collect, harvest, or assemble any data or information regarding any other user without their consent. This includes, without limitation, their emails, usernames, or passwords.
• m. Service Interference. Otherwise attempt to interfere with the proper functioning of the Services.
• n. Assistance in Violations. Attempt any of the foregoing or assist, permit, or encourage others to do or attempt any of the foregoing.

3.3 Geographic Limitations

The Company is based in the United States of America. The Services are intended for use by persons located in the United States & Canada only. By choosing to access the Services from any location other than the United States or Canada, you accept full responsibility for compliance with all local laws. The Company makes no representations that the Services or any of its content are accessible or appropriate outside of the United States or Canada.

4.1 Purchase Process

All steps from choosing Services to order submission constitute the purchase process. The purchase process includes these steps:

• a. By clicking the checkout button, users access the third-party merchant checkout section, where they must specify their contact details and select a payment method.
• b. After providing all required information, users must carefully review the order and, subsequently, confirm and submit it using the relevant button or mechanism on the Platform, thereby accepting these Terms and committing to pay the agreed-upon price.

4.2 Order Confirmation

When you submit an order, the following applies:

• a. The submission of an order determines contract conclusion and therefore creates for you the obligation to pay the price, taxes, and possible further fees and expenses, as specified on the order page.
• b. In case the purchased Services require active input from you, such as the provision of personal information or data, specifications or special wishes, the order submission creates an obligation for you to cooperate accordingly.
• c. Upon submission of the order, users will receive a receipt confirming that the order has been received.

All notifications related to the purchase process shall be sent to the email address provided by you for such purposes.

4.3 Pricing

You are informed during the purchase process and before order submission about any fees, taxes and costs (including, if any, delivery costs) that you will be charged.

4.4 Payment Methods

Information related to accepted payment methods is made available during the purchase process. Some payment methods may only be available subject to additional conditions or fees. In such cases, related information can be found in the dedicated section of the Platform. All payments are independently processed through third-party services. Therefore, the Platform does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed. If payment through the available methods fails or is refused by the payment service provider, the Company shall be under no obligation to fulfill the purchase order. Any possible costs or fees resulting from the failed or refused payment shall be borne by you.

4.5 Usage Rights

You do not acquire any rights to use the purchased Services until the total purchase price is received by the Company.

5.1 Subscription Services

Subscriptions allow you to receive Services continuously or regularly over a determined period of time. Paid subscriptions begin on the day the payment is received by the Company. To maintain subscriptions, you must pay the required recurring fee in a timely manner. Failure to do so may cause service interruptions.

5.2 Fixed-Term Subscriptions

Paid fixed-term subscriptions start on the day the payment is received by the Company and last for the subscription period chosen by you or otherwise specified during the purchase process. Once the subscription period expires, the Services shall no longer be accessible, unless you renew the subscription by paying the relevant fee. Fixed-term subscriptions may not be terminated prematurely and shall run out upon expiration of the subscription term.

5.3 Automatic Renewal

Subscriptions are automatically renewed through the payment method that you chose during purchase unless you cancel the subscription within the deadlines for termination specified in the relevant section of these Terms and/or Platform. The renewed subscription will last for a period equal to the original term. You shall receive a reminder of the upcoming renewal with reasonable advance notice, outlining the procedure to be followed to cancel the automatic renewal.

5.4 Cancellation

Recurring subscriptions may be terminated at any time by sending a clear and unambiguous termination notice to the Company using the contact details provided in this document, or — if applicable — by using the corresponding controls inside the Platform. Termination will be effective at the end of the current billing period.

5.5 Termination Notice

If the notice of termination is received by the Company before the subscription renews, the termination shall take effect as soon as the current period is completed.

6.1 Ownership of Intellectual Property

You acknowledge that all intellectual property rights, including copyrights, trademarks, trade secrets, and patents, in the Services and its contents, features, and functionality (collectively, the "Content"), are owned by the Company, its licensors, or other providers of such material. The Content is protected by U.S. and international intellectual property or proprietary rights laws. Neither this Agreement nor your access to the Services transfers to you any right, title, or interest in or to such intellectual property rights. Any rights not expressly granted in this Agreement are reserved by the Company and its licensors.

6.2 License to Use Services

During the Term of this Agreement, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to use and access the Content for any business or commercial use in accordance with this Agreement. The Content may not be used for any other purpose. This license will terminate upon your cessation of use of the Services or at the termination of this Agreement.

6.3 Usage Restrictions

The rights granted to you in this Agreement are subject to the following restrictions:

• a. No Copying or Distribution. You shall not copy, reproduce, publish, display, perform, post, transmit, or distribute any part of the Content in any form or by any means except as expressly permitted herein or as enabled by a feature, product, or the Services when provided to you.
• b. No Modifications. You shall not modify, create derivative works from, translate, adapt, disassemble, reverse compile, or reverse engineer any part of the Content.
• c. No Exploitation. You shall not sell, license, sublicense, transfer, assign, rent, lease, loan, host, or otherwise exploit the Content or the Services in any way, whether in whole or in part.
• d. No Altering of Notices. You shall not delete or alter any copyright, trademark, or other proprietary rights notices from copies of the Content.
• e. No Competition. You shall not access or use the Content to build a similar or competitive website, product, or service.
• f. Systematic Retrieval. You shall not use any information retrieval system to create, compile, directly or indirectly, a database, compilation, collection or directory of the Content or other data from the Services.

6.4 Trademark Notice

All trademarks, logos, and service marks displayed on the Services are either the Company's property or the property of third parties. You may not use such trademarks, logos, or service marks without the prior written consent of their respective owners.

7.1 User Generated Content

The Services may contain message boards, chatrooms, profiles, forums, and other interactive features that allow users to post, upload, submit, publish, display, or transmit to other users or other persons content or materials (collectively, "User Content") on or through the Services.

You are solely responsible for your User Content. Please consider carefully what you choose to share. All User Content must comply with the Content Standards set forth below. Any User Content you post on or through the Services will be considered non-confidential and non-proprietary. You assume all risks associated with the use of your User Content. This includes any reliance on its accuracy, completeness, reliability, or appropriateness by other users and third parties, or any disclosure of your User Content that personally identifies you or any third party. You agree that the Company shall not be responsible or liable to any third party for any User Content posted by you or any other user of the Services.

7.2 Content License

You hereby grant to the Company an irrevocable, non-exclusive, royalty-free and fully paid, transferable, perpetual, and worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use and exploit your User Content, and to grant sublicenses of the foregoing rights, in connection with the Services and the Company's business including, without limitation, for promoting and redistributing part or all of the Services in any media formats and through any media channels.

7.3 Content Standards

You agree not to send, knowingly receive, upload, transmit, display, or distribute any User Content that does not comply with the following standards ("Content Standards"). User Content must not:

• a. Violate Laws or Obligations. Violate any applicable laws or regulations (including intellectual property laws and right of privacy or publicity laws), or any contractual or fiduciary obligations.
• b. Promote Illegal Activity or Harm to Others. Promote any illegal activity; advocate, promote, or assist any unlawful act; or create any risk of any harm, loss, or damage to any person or property.
• c. Infringe Intellectual Property Rights. Infringe any copyright, trademark, patent, trade secret, moral right, or other intellectual property rights of any other person.
• d. Defamatory, Abusive, or Otherwise Objectionable Material. Contain any information or material that we deem to be unlawful, defamatory, trade libelous, invasive of another's privacy or publicity rights, abusive, threatening, harassing, harmful, violent, hateful, obscene, vulgar, profane, indecent, offensive, inflammatory, humiliating to other people (publicly or otherwise), or otherwise objectionable.
• e. Promotion of Sexually Explicit Material or Discrimination. Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
• f. Fraudulent Information or Impersonation. Contain any information or material that is false, intentionally misleading, or otherwise likely to deceive any person including, without limitation, impersonating any person, or misrepresenting your identity or affiliation with any person or organization.
• g. Endorsement by the Company. Represent or imply to others that it is in any way provided, sponsored, or endorsed by the Company or any other person or entity, if that is not the case.

7.4 Content Monitoring

We reserve the right at all times, but are not obligated, to take any action with respect to any User Content that we deem necessary or appropriate in our sole discretion, including if we believe that such User Content violates the Content Standards or any other provision in this Agreement, or creates liability for the Company or any other person. We do not review User Content before it is posted on or through the Services, and therefore cannot ensure prompt removal of questionable User Content.

12.1 Third-Party Platform

We provide white-labeled HighLevel CRM services to our clients. You acknowledge and agree that HighLevel CRM is a third-party platform that we provide access to under our brand. The actual software, servers, and infrastructure are owned and operated by GoHighLevel.

12.2 Limitation of Liability

We are not responsible for any issues, outages, data breaches, or other problems that may occur with the HighLevel platform. This includes but is not limited to: service interruptions or downtime, data loss or corruption, security breaches or unauthorized access to data, changes to the HighLevel platform's features or functionality, and any other technical issues related to the HighLevel platform.

12.3 Support for Platform Issues

For any issues related to the core functionality of the HighLevel platform, you acknowledge that you may need to contact GoHighLevel directly at gohighlevel.com.

12.4 Data Processing

When you use our white-labeled HighLevel CRM services, you acknowledge that your data may be processed according to GoHighLevel's own privacy policy and terms of service, in addition to our policies.

12.5 Service Continuity

We cannot guarantee the continued availability of the HighLevel platform or its features, as these decisions are made by GoHighLevel and are beyond our control.

12.6 Risk Acceptance

By using our white-labeled HighLevel CRM services, you accept all risks associated with using a third-party platform and agree to hold us harmless for any issues arising from GoHighLevel's platform, services, or decisions.

13.1 AI-Powered Features

Our Services may include or incorporate artificial intelligence ("AI") technologies, including but not limited to: AI-powered text and voice agents for customer support, automated content generation and recommendations, AI-enhanced analytics and reporting tools, AI-driven quality assurance systems, natural language processing capabilities, and voice recognition and speech-to-text conversion.

13.2 AI System Interactions

By using our AI-powered features, you acknowledge and agree that: you may be interacting with automated AI systems rather than human agents in some instances, AI-generated responses and content are created through algorithmic processes, AI systems may analyze patterns in your data and interactions to provide personalized services, we will clearly disclose when you are interacting with an AI system versus a human agent, and you can request human intervention at any point during AI interactions.

13.3 AI Data Collection

Our AI systems collect and process data from your interactions with our Services. This includes: text inputs and responses in chats or messages, voice recordings when you use voice-enabled features, usage patterns and preferences, content you create or share through our Services, and technical information about your use of the Services. All data collection and processing for AI purposes is subject to our Privacy Policy.

13.4 AI Training and Enhancement

You acknowledge and agree that we may use data from your interactions with our Services to train, improve, and develop our AI systems, subject to the following conditions: we will anonymize and aggregate data when possible to protect your privacy, we implement appropriate security measures to protect any data used for AI training, we will not use your confidential business information to train AI systems without your explicit consent, and you can opt out of having your data used for AI training by contacting us at [email protected].

13.5 AI-Generated Content

When our Services generate content using AI technologies: we do not guarantee the accuracy, completeness, or appropriateness of AI-generated content, you are responsible for reviewing and verifying any AI-generated content before using it for business or other purposes, AI-generated content should not be relied upon as professional advice (legal, medical, financial, etc.), we reserve the right to monitor and moderate AI-generated content, and we may remove any AI-generated content that violates our policies or applicable laws.

13.6 AI Voice Technologies

When using our AI voice technologies and services: voice recordings may be processed to provide the requested service and to improve our systems, you will be notified before voice recording begins, voice data may be transcribed into text for further processing, we implement security measures to protect voice data from unauthorized access, and you can request deletion of your voice recordings by contacting [email protected].

13.7 AI Content Intellectual Property

With respect to content generated by our AI technologies: the Company retains all intellectual property rights in the AI systems and technologies themselves, for content generated by our AI systems based on your inputs or instructions, you receive a license to use such content for your business purposes, this license is non-exclusive, worldwide, and royalty-free, you may not claim ownership of the underlying AI algorithms or models, we reserve the right to generate similar content for other users, and you are responsible for ensuring your use of AI-generated content does not infringe third-party rights.

13.8 AI Usage Restrictions

You agree not to use our AI technologies to: generate, upload, or distribute content that violates our Content Standards or applicable laws, create deepfakes or other misleading synthetic media without proper disclosure, impersonate individuals without their consent, engage in automated spamming or harassment, attempt to manipulate, test boundaries, or evaluate the AI systems in ways that could cause harm, attempt to extract training data, model parameters, or proprietary information, or use the AI systems to develop competing products or services.

13.9 AI Transparency and Oversight

We are committed to responsible AI use, including: clear disclosure when content is AI-generated or when you are interacting with AI systems, maintaining human oversight and supervision of our AI systems, regular evaluation and testing of AI systems for bias, safety, and security, providing mechanisms for you to report concerns about AI-generated content or interactions, and offering options to request human intervention when interacting with AI systems.

13.10 AI Technology Changes

Our AI technologies are continuously evolving. We reserve the right to: modify, update, or discontinue any AI features without prior notice, change how our AI systems process or use data, introduce new capabilities or restrictions to our AI features, and adjust pricing for AI-powered features as technology and costs evolve. We will notify you of significant changes through updates to these Terms or direct communications.

13.11 Third-Party AI Technologies

Some of our AI-powered features may incorporate technologies from third-party providers. When using these features: your data may be processed according to both our terms and the third-party provider's terms, we have agreements with third-party AI providers to protect your data, we are not responsible for changes, discontinuations, or issues caused by third-party AI providers, and we will make reasonable efforts to notify you of significant changes to third-party AI services.

13.12 AI Technology Risk Assumption

You acknowledge and accept that: AI technologies are rapidly evolving and may contain errors or limitations, AI systems may occasionally produce unexpected, inaccurate, or inappropriate outputs, the use of AI-generated content or decisions based on AI recommendations are at your own risk, we are continuously improving our systems but cannot guarantee perfect performance, and you will exercise appropriate caution and judgment when using AI-generated content.

14.1 Service Termination

The Company may suspend or terminate your access or rights to use the Services at any time, for any reason, in our sole discretion, and without prior notice, including for any breach of the terms of this Agreement. Upon termination of your access or rights to use the Services, your right to access and use the Services will immediately cease. The Company will not have any liability whatsoever to you for any suspension or termination of your rights under this Agreement, including for termination of your account or deletion of your User Content. If you have registered for an account, you may terminate this Agreement at any time by contacting the Company and requesting termination.

14.2 Post-Termination Effects

Upon termination of this Agreement, any provisions that by their nature should survive termination shall remain in full force and effect. This includes, without limitation, ownership or intellectual property provisions, warranty disclaimers, and limitations of liability. Termination of your access to and use of the Services shall not relieve you of any obligations arising or accruing prior to termination or limit any liability that you otherwise may have to the Company or any third party.

18.1 Governing Law

All matters relating to this Agreement, and all matters arising out of or relating to this Agreement, whether sounding in contract, tort, or statute are governed by, and construed in accordance with, the laws of the State of New Jersey, without giving effect to any conflict of law principles.

18.2 Dispute Resolution and Mandatory Arbitration

BY PURCHASING OR USING ANY OF OUR PRODUCTS OR SERVICES, YOU EXPRESSLY AGREE THAT YOU WILL RESOLVE ANY DISPUTE THROUGH BINDING ARBITRATION AND WAIVE YOUR RIGHT TO BRING OR PARTICIPATE IN ANY LAWSUIT AGAINST THE COMPANY.

Any dispute, claim, or controversy arising out of or relating to this Agreement, the breach, termination, enforcement, interpretation, or validity thereof, or the use of the Services (collectively, "Disputes") SHALL BE SETTLED BY BINDING ARBITRATION and not in a court of law. The arbitration shall be administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules in the State of New Jersey, United States.

YOU UNDERSTAND AND AGREE THAT BY ENTERING INTO THESE TERMS, YOU ARE WAIVING THE RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

18.3 Claim Filing Time Limit

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION AROSE; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY WAIVED AND BARRED.

19.1 Waiver

Except as otherwise set forth in this Agreement, no failure of the Company to exercise, or delay by the Company in exercising, any right, remedy, power, or privilege arising from this Agreement shall operate or be construed as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power, or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.

19.2 Severability

If any term or provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction.

19.3 Complete Agreement

This Agreement, together with all documents referenced herein, constitutes the entire agreement between you and the Company with respect to the subject matter contained herein. This Agreement supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the subject matter hereof.

19.4 Assignment

You shall not assign or delegate any of your rights or obligations under this Agreement without the prior written consent of the Company. Any purported assignment or delegation in violation of this Section shall be deemed null and void. The Company may freely assign or delegate its rights and obligations under this Agreement at any time.

19.5 Export Laws

The Services may be subject to U.S. export control laws and regulations. You agree to abide by these laws and their regulations and not to transfer, by electronic transmission or otherwise, any materials from the Services to either a foreign national or a foreign destination in violation of such laws or regulations.

19.6 Force Majeure

The Company shall not be liable or responsible to you, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in performance when and to the extent such failure or delay is caused by or results from acts beyond the Company's reasonable control, including, without limitation: acts of God; flood, fire, earthquake, explosion, or other natural disaster; epidemic or pandemic; war, invasion, hostilities, terrorist threats or acts, riot or other civil unrest; government order, law, or actions; embargoes or blockades; national or regional emergency; strikes, labor stoppages or slowdowns, or other industrial disturbances; shortage of adequate power or telecommunications or transportation facilities; or any other similar events.

20.1 SMS Program Description

Our SMS program provides text messages for appointment reminders, events, receipts, customer service, and occasionally promotional messages when you opt in. Message frequency varies depending on your interaction with our services.

20.2 Opting Out

You can cancel the SMS service at any time. Simply text "STOP" to the shortcode (number provided). Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, or text "START" to resume receiving messages.

20.3 Help and Support

If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance or email [email protected].

20.4 Carrier Liability

Carriers are not liable for delayed or undelivered messages.

20.5 Message and Data Rates

Message and data rates may apply for messages sent to you from us and from you to us. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

20.6 Recurring Messages Disclosure

By opting into our SMS program, you authorize us to send recurring text messages to the mobile phone number you provide. Depending on your service selection, you may receive regular recurring messages. You are not required to agree to receive recurring messages as a condition of purchasing any goods or services.

20.7 Prohibited Content

Our SMS messages will never contain: phishing attempts, smishing, or social engineering to manipulate you into sharing private information, illegal content (all content complies with federal and state laws), or SHAFT content (sex, hate, alcohol, firearms, and tobacco) that does not follow federal and state law and regulations.

20.9 Privacy for SMS Services

For privacy-related inquiries regarding our SMS service, please refer to our Privacy Policy: https://reply.customerconnectai.com/privacy-policy/

21.1 Data Security Standards

The Company implements reasonable security measures to protect your personal information in accordance with industry standards. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

21.2 Service Level Commitment

While the Company strives to maintain 99.9% uptime of the Services, we do not guarantee uninterrupted access to the Services and shall not be liable for any downtime or service interruptions.

21.3 Refund Policy

Unless otherwise specified at the time of purchase, all sales are final and non-refundable. In cases where a refund is granted at the Company's sole discretion, the refund will be issued using the original payment method.

21.4 Right to Sue Waiver

BY PURCHASING OR USING OUR PRODUCTS OR SERVICES, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOU WAIVE ANY RIGHT TO SUE THE COMPANY IN COURT OR PARTICIPATE IN A CLASS ACTION LAWSUIT. You understand and agree that all disputes will be resolved exclusively through binding arbitration as described in Section 18.2.

21.5 Covenant Not to Sue

You covenant and agree that you will not sue or file any action, claim, or legal proceeding against the Company or its employees, officers, directors, affiliates, or agents in any jurisdiction for any claims arising out of or in connection with your use of the Services, this Agreement, or any other matter related to the Company's products or services.

21.6 Acknowledgment

BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.